By accessing or using or making a booking through this website (“Website”) of the Cuba Cruise brand by Celestyal Cruises S.A. you agree to be legally bound by the following terms and conditions (“Terms”), which are incorporated into your contract with Celestyal Cruises S.A. and are binding WHETHER YOU HAVE READ THEM OR NOT.
All cruises featured in the Website are offered for sale by Celestyal Cruises S.A. (“Company”), with its correspondence at 8 Antoniou Ampatielou, Piraeus 18536, Greece. Reference to “Carrier” in these conditions is a reference to the owners, charterers and/or managers of the vessel at issue.
1. ACCURACY OF INFORMATION
1.1 The Company takes all reasonable measures to ensure that material contained on this Website is accurate and complete.
1.2 Users hereby accept that the Company and/or its servants and/or its agents and/or its associated companies shall not be held liable whatsoever for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use of this Website or its contents whether due to inaccuracy, error, omission or any other cause whatsoever, including without limitation (a) any problems and/or malfunctions arising from the computer, online system, server or the internet access provider and (b) from any responsibility or damage to third parties as the result of the improper use of this Website, and whether on the part of the Company and/or its servants and/or its agents and/or its associated companies and/or any person and/or entity connected with the Company.
1.3 We reserve the right, at our absolute discretion and without any liability whatsoever, to make changes of any nature whatsoever or corrections and/or alter and/or suspend and/or discontinue any aspect of the Website at any time and for any reason whatsoever without being obliged to provide prior notification. Updates are published on our Website when new information is made available. Modifications of any nature whatsoever shall become valid as on their date of publication on the website.
2. TEMPORARY EBOLA VIRUS DISEASE RESTRICTIONS
In accordance with CLIA and the Cuban Government authorities – Any person that has visited Guinea or Sierra Leone in the last 30 days prior to their booking date will not be allowed to book with Company.
Embarkation will be denied in the following cases:
- If passengers state that they have visited Guinea or Sierra Leone prior to the embarkation day.
- Any person that does not fill out the supplied questionnaire at time of embarkation.
- If passengers are found with relative symptoms after medical evaluation by the vessel’s doctor.
- If passengers’ passports bear immigration stamps from Guinea or Sierra Leone, dating 30 days prior to the date of embarkation.
PORT ADDRESSES
Havana Port Address:
TERMINAL DE CRUCEROS (CRUISE TERMINAL),
Muelle San Francisco,
Avenida San Pedro No 1,
Municipio Habana Vieja,
La Habana.
Montego Bay Port Address:
Montego Bay Cruise Vessel Terminal
Montego Freeport,
St. James,
Jamaica W.I.
3. PRICING
3.1 The Price includes the services and facilities set out in this Website and any further matters specifically agreed at the time of booking. Prices are charged per person. Rates quoted are cruise only (cruise accommodation with meals as described, excluding specialty restaurants on board vessel) and DO NOT include air or transfers to/from the vessel (except by tender between vessel and shore as specifically noted in the itinerary), or any other services or costs on land. A single person supplement shall be payable, if following withdrawal or cancellation by other occupants, the Passenger is left as the sole occupant of a cabin, unless the 2nd occupant has been charged
with 100% cancellation fee.
3.2 Prices are based on fixed costs at the time of printing. These prices are dependent on a variety of variables including, but not limited to, fuel costs, rates of exchange, port taxes and services, government taxes. Should these costs increase, there might be a surcharge. If such increase is in excess of 7% of the total invoice amount you will be entitled to cancel the cruise with a full refund of all the money paid or transfer the cruise to a different date within the next 12 months at no amendment charge. You must exercise this option 14 days from the date this is communicated to you. The Company constantly reviews its prices throughout the season in accordance with availability and demand. The Company reserves the right, at its absolute and sole discretion, to increase or decrease our prices accordingly.
We reserve the right, at our sole and absolute discretion, to refuse to accept bookings at any price published in error.
4. SINGLE, TRIPLE AND QUAD OCCUPANCY
For sailings until May 2016, Single Occupancy of a specific stateroom is 180% of the double occupancy rate.
For sailings after November 1, 2016, Single Occupancy of a IA-XD stateroom is 180% of the double occupancy rate. Single occupancy for cabin class XF staterooms & Suites is 200% of the double occupancy rate.
Pricing is based on double occupancy – additional passengers pay the applicable 3rd / 4th / 5th guest rate. 3rd / 4th Child rate applies for children from 2 to 11.99 years. For infants from 0 to 1.99 years only port charges will be applied. Higher occupancy cabins are capacity controlled and subject to availability.
5. PROMOTIONS
From time to time the Company advertises promotional offers which may be limited to selected departures. All of these promotions are time sensitive and therefore have a commencement and termination date. They are not combinable with any other promotion that may be advertised and available at the same time. All published prices and promotions advertised and offered by the Company have limited space availability and may be withdrawn at any time, with or without prior notice.
Read our complete documentation – Company Offer Details for specific promo offer details and conditions.
6. CHILDREN AND INFANTS
Infants must be 6 months – 1.99 years old and children must be 2-11.99 years old on the last day of travel to qualify for special fares as published on the Website. Must be 18 to book, otherwise must be accompanied by an adult. Infants 3 months and older on day of departure accepted with a doctor’s letter confirming good health and fit to travel until the age of 3-6 months. For family groups booking multiple staterooms ~ please inquire at time of booking. Upon check-in, we may require proof of age for passengers with a reservation made at a “child price”. If a child’s age does not comply with the age limits above we may charge the child as an adult and require immediate payment for the difference between the child rate and the adult rate. If you require a crib on the vessel it must be requested at the time of booking (fee may apply). Under no circumstances will the Company permit the sale of cruise tickets to Unaccompanied Minors.
7. PREGNANCY
Women who are or will be 24 weeks pregnant at any stage of the cruise shall not permitted to book a cruise. The Carrier reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the passenger will be safe during the passage.
All pregnant women should seek medical advice prior to travel are required to produce a medical certificate of fitness to travel in the form required by the Company. The Carrier reserves the right to refuse passage if the Carrier and/or the Master of the vessel are not satisfied that the passenger will be safe during the passage.
8. SMOKING
Smoking is permitted on board the vessel only in specially designated areas and certain outdoor areas. Smoking in Cabins is NOT allowed at any time.
9. HEALTH
9.1 The passenger warrants that he and all travelling on the booking are fit to travel. Any passenger with any medical condition that may affect fitness to travel must submit a physician’s certificate prior to booking.
9.2 The Company, the local Port Authorities and/or the Carrier shall be entitled to administer a Public Health Questionnaire on their own behalf at any time. The passenger shall supply accurate information regarding any symptoms of illness including but not limited to gastrointestinal illness. In relation to travel by sea and/or by air, the Carrier may deny boarding to any Passenger that it considers in its sole discretion to have symptoms of any viral or bacterial illness including but not limited to Norovirus. Refusal by a Passenger to complete the relevant
questionnaire may result in denied boarding.
9.3 Carriers may refuse travel to any passenger that they consider is unfit for travel, or likely to endanger health or safety or likely to be refused permission to land at any port or render the Carrier liable for maintenance of Port or repatriation. These matters are set out more fully in the Carrier’s Terms and Conditions of Carriage.
9.4 Carriers by sea may require the passenger to remain in his or her cabin for reasons of health and safety.
10. DISABILITY AND SPECIAL REQUIREMENTS
10.1 ‘Disabled Person’ or ‘Person with Reduced Mobility’; means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.
10.2 You are asked to provide full details at the time of booking if you or any passenger travelling in your booking is unwell, infirm, Disabled or has Reduced Mobility. If you/or any person travelling in your booking have any special seating requirements, if You/or any person travelling in your booking need to bring any medical equipment on board. It is your responsibility to notify the Company prior to booking if You or any person in your booking need to have medical equipment on board so that the Company can ensure that the medical equipment can be carried and/or carried safely.
10.3 If you/or any person travelling in your booking needs to bring a recognised assistance dog on board the vessel, please note that assistance dogs are subject to national regulations.
10.4 Where the Company considers for the safety and comfort of You/ or any person travelling in your booking that it is strictly necessary it may require a Disabled Person or Persons with Reduced Mobility to be accompanied by another person (if you are not yourself able to provide the assistance required by the Disabled Person or Person with Reduced Mobility) who is capable of providing the assistance required by the Disabled Person or Person with Reduced Mobility. This requirement will be based entirely on the Company assessing Your/ or any person travelling in your booking on the grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary.
10.5 If You or any person travelling in your booking have any particular conditions, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organized by You and at the Your expense. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions.
10.6 If after carefully assessing your/ or any person travelling in your booking their specific needs and requirements, the Company concludes that you or that person cannot be carried safely and in accordance with applicable safety requirements then the Company can refuse to accept a booking or embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety.
10.7 The Company reserves the right to refuse to carry you or any person travelling who has failed to adequately notify the Company of any Disabilities or needs for assistance in order for the Company to make an informed assessment that You can be carried in a safe or operationally feasible manner on the grounds of safety. If you or the person travelling in your booking do not agree with a decision of the Company then You/they must provide
a complaint in writing with all supporting evidence to the Company and the matter will be considered by a Senior Manager.
10.8 The Company reserves the right to refuse to carry you or any person travelling in your booking who in the opinion of the Company and/or the Carrier is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety.
10.9 For your safety and comfort , if you or any person in your booking become aware between the date of booking the Package and the date of commencement of the Package that you or they will require special care or assistance as detailed above then you/they are asked to inform the Company immediately so that the Company can make an informed assessment whether or not You or any person travelling in your booking requiring such special care or assistance can be carried in a safe or operationally feasible manner.
10.10 The vessels may have a limited number of cabins suitable for mobility reduced persons or disabled persons. Not all areas of the vessels are accessible to disabled persons and/or specifically equipped to offer disabled access. Therefore, all bookings for disabled persons are subject to the availability of suitable accommodation and, if appropriate, subject to the presence of an attendant/companion who is able to assist the disabled person. Those Passengers confined to wheelchairs must furnish their own standard size wheelchair. The Company accepts no obligation to arrange alternative activities on board or on land for disabled Passengers, or any responsibility for the partial or total inability of any disabled Passenger to take advantage of advertised services or activities during the Holiday.
10.11 The Company will do its best to meet passengers’ special needs or requirements, medical, dietary or otherwise but such requests do not form part of the contract and therefore the Company cannot be liable for not providing these.
11. INCLUDED IN YOUR CRUISE FARE
Unless otherwise noted, the price of your cruise includes accommodation as selected, meals and daily entertainment program as described. The features that are provided (whether on a complimentary basis or not) are clearly described on our website at www.yourcubacruise.com. Features include:
- Full breakfast, lunch, dinner and snacks each day
- Fitness centre
- Full supervised children’s activities program for ages 4-12. Subject to available times and scheduling outlined onboard
- Daily entertainment program
- Evening entertainment and theme nights
- Cuban tourist visa for entry / re-entry after Montego Bay
- Gratuities (you are entitled to a refund in the form of a credit on your onboard account upon settlement of your onboard account. Any service charge will be deemed undisputed unless a request to adjust them is received by the time of settling your onboard account.)
- Port dues and government fees are included.
Any features that are temporarily unavailable or that have been permanently withdrawn for whatever reason do not have any cash value and are therefore non-refundable. These features can be changed by the Company with or without prior notice.
12. NOT INCLUDED IN YOUR CRUISE FARE
All costs for entry visas when arriving by air into Cuba, passports, health certificates and items of a personal nature, e.g. laundry and dry cleaning, meals not mentioned in itineraries, any meals or services ashore of any sort, casino, medical services, internet access, spa and salon services, telephone calls, faxes, in-room safe, specialty beverages and excess baggage charges are not included in the price of your cruise.
13. MEDICAL TREATMENT
13.1 You must ensure that you have a fully comprehensive travel health insurance policy covering medical treatment and repatriation. Medical Insurance is mandatory for all tourists visiting Cuba. This is a requirement of the Cuban Government and all passengers must show proof of medical insurance at the time of boarding. Passengers who are not able to show proof of insurance may be denied boarding without any liability whatsoever on part of the Company and in such case no refund will be provided.
13.2 Whilst medical facilities are provided on board cruise vessels, you must take into account that the vessel’s doctor is not a specialist and the vessel’s medical centre is not required to and is not equipped to the same standards as a land based hospital but to provide general medical care. Vessels carry medical supplies and equipment in accordance with flag state requirements. Thus, neither the Company nor the Carrier or the doctor shall be liable to the Passenger as a result of any inability to treat any medical condition on board. The Passenger acknowledges that whilst there is a qualified doctor onboard it is the Passenger’s obligation or responsibility to seek medical assistance if necessary during the cruise.
13.3 Before departure, Passengers should seek appropriate advice regarding vaccines or other medicines, or precautions required for the countries they are going to visit. The Passengers must have with them all relevant vaccine certificates.
13.4 In the event of illness or accident Passengers may have to be landed ashore by the Carrier and/or Master for medical treatment. Neither the Company nor the Carrier makes any representations regarding the quality of medical treatment at any port of call or at the place at which the passenger is landed. The Company and the Carrier do not accept any responsibility whatsoever in relation to medical facilities provided ashore.
13.5 Medical facilities and standards vary from port to port. The Company and the Carrier make no representations or warranties in relation to the standard of medical treatment ashore.